CTS

CTSCTSCTS

CTS

CTSCTSCTS
  • Home
  • FAQ
  • Contact
  • Privacy Policy
  • More
    • Home
    • FAQ
    • Contact
    • Privacy Policy
  • Home
  • FAQ
  • Contact
  • Privacy Policy

Privacy Policy

Citadel Communications Group Corp. and its corporate affiliates or subsidiaries (collectively, CTS, Citadel, we, us or our) cares about privacy and wants you to be familiar with how we collect, disclose, and use  (Process) information about you. This privacy notice (Privacy Notice) describes our practices concerning  information we collect through our websites (the Websites or sites), social media pages we control (Social  Media Pages), and software applications we make available (Apps) and through offline activities, such as  when you provide your data by phone via our call centers or in person (collectively, for all items above, the  Services).  Please read the following to learn more about our privacy practices, and note that our practices are subject to  applicable law. This means that they may be more limited in certain jurisdictions to reflect local legal  requirements.  

Information Categories  We collect Personal Information (information that identifies you, relates to you, describes you or is  reasonably capable of being associated with, or could reasonably be linked, directly or indirectly with you as  a particular individual or as defined under applicable law, your household) about you from a variety of  sources and use and disclose it for multiple purposes.   

Contact Information  

  • Elements:  
    •  Sample data elements include without limitation, real name, alias, postal address, phone  number or email address 
  • Legitimate Business Interests / Purposes:  
    • We may use this information for our business transactions with you, including without  limitation, to: 
      • Enter into or perform a contract with you. 
      • Respond to your inquiries or requests, or to complete and fulfill any purchases or  services requests. 
      • Send transactional or administrative information to you. 
      • Allow you to participate in sweepstakes, contests and similar promotions, and to  administer them.
      • Send you communications we believe may interest you, for our own or third parties’  products and services.  
      • Allow you to send messages to a friend through the Services, or submit reviews or  other user-generated content.  
      • Allow you to participate in any loyalty or other programs.  
      • Personalize your experience on the Services by presenting products and offers tailored  to you. 
      • Allow you to enable multi-factor authentication to access your account  
    • Sources:   
      •  You, when you interact with us, including without limitation as described above (for example,  using the Services, contacting us, making a reservation, registering or paying for a product or  service, staying at a property, providing us feedback or reviews, participating in loyalty or  other programs, promotions or activities)  
      • Other sources, including without limitation public databases, joint marketing partners, data  firms, social media platforms, from your social media connections, your social media account  if you choose to connect it to your Website account if applicable, or other third parties.
    •  Sharing:  
      • We may share this information with Affiliates, Service Providers, Business Partners and  Other Third Parties as described in this Privacy Notice or as permitted by law as described  below under Information Disclosure. 
      • Subject to your marketing or other preferences (which may include consent), we may  sell, share or license this information for financial consideration to our former affiliate,  a timeshare corporation so that they may contact you about their products or services  which may interest you.
      • Your phone number will not be sold or shared with Affiliates, Service Providers, Business  Partners and Other Third Parties for the purposes of sending unsolicited marketing text  messages 
    • Retention Period: 
      • We will retain your Contact Information for the period necessary to fulfill the purposes  outlined herein unless a longer period is required or permitted by law, or required by legal  process, such as a pending claim or litigation requiring preservation of relevant records. We  may sell or license this information for financial consideration to our former affiliate, a  timeshare corporation so that they may contact you about their products or services which  may interest you.   
  • Demographic Information  
    • Elements: 
      • Sample data elements include without limitation, age, gender, family status, income or other  information  
    • Legitimate Business Interests / Purposes: We may use this information to: 
      • Personalize your experience on the Services by presenting products and offers tailored  to you.
      • Complete and fulfill any purchases or requests for services (for example, if you are  travelling as a family with adults and children and have associated accommodations  preferences)  
    • Sources: 
      • You, when you interact with us, including without limitation as described above (for example,  contacting us, promotions or activities)  
    • Other sources, including without limitation public databases, joint marketing partners, data  firms, social media platforms, from your social media connections, your social media account  if you choose to connect it to your Website account if applicable, or other third parties. 
    • Sharing: 
      • We may share this information with Affiliates, Service Providers, Business Partners and  Other Third Parties or as permitted by law as described below under Information Disclosure.
    • Retention Period: 
      • We will retain your Contact Information for the period necessary to fulfill the purposes  outlined herein unless a longer period is required or permitted by law, or required by legal  process, such as a pending claim or litigation requiring preservation of relevant records.          
  • Government-issued Identification Numbers or Documents 
    • Elements:  
      • Sample data elements include without limitation, driver’s license number, social security  number, passport number or other similar government-issued identification number and  associated documents  
    • Legitimate Business Interests / Purposes:  
      • We may use this data to more precisely identify you where needed, such as for fraud  prevention or compliance verification; or as required by law, such as for tax or financial  processing or other purposes  
    • Sources:  
      • You, when you interact with us, including without limitation as described above (for example,  contacting us, promotions or activities)  
      • Other sources, including without limitation public databases, data firms or other third parties  
    • Sharing: 
      • We may share this information with Affiliates, Service Providers or as permitted by law as  described below under Information Disclosure  
    • Retention Period: 
      • We will retain your Government-issued Identification Numbers or Documents for the period  necessary to fulfill the purposes outlined herein unless a longer period is required or permitted  by law, or required by legal process, such as a pending claim or litigation requiring  preservation of relevant records. 
  • Financial Information  
    • Elements:   
      • Sample data elements include without limitation, credit or debit card number, bank account  number or other financial information  
    • Legitimate Business Interests / Purposes: 
      • We may use this data to:  
      • Enter into or perform a contract with you.
      • Allow you to make a payment for a product or service.
      • Complete and fulfill any purchases or requests for services  
    • Sources: 
      • You, when you interact with us, including without limitation as described above (for example,  contacting us, promotions or activities)  
      • Other sources, including without limitation public databases, data firms or other third parties  
    • Sharing: 
      • We may share this information with Affiliates, Service Providers or as permitted by law as  described below under Information Disclosure  
    • Retention Period: 
      • We will retain your Government-issued Identification Numbers or Documents for the period  necessary to fulfill the purposes outlined herein unless a longer period is required or permitted  by law, or required by legal process, such as a pending claim or litigation requiring  preservation of relevant records. 
    • Unique Personal Identifiers  
      • Elements: 
      • Sample data elements include without limitation, online identifiers, Device ID, Internet  Protocol (IP) address, account or membership name or identification number or other similar  identifiers  Legitimate 
    • Business Interests / Purposes:   
      • We may use this information to: 
      • Complete and fulfill loyalty program activities by using a membership number, if  applicable 
      • Analyze usage of the Services (for example, on our Websites, Social Media Pages or  Apps)  
      • Understand how you use our Services across the various devices, and to deliver  tailored promotions  
      • Recognize you across devices you use, and allow us to serve targeted  advertisements about goods or services that may interest you when you access  and use our Services or other websites, apps or online services 
      • Facilitate geolocation activities as described below  
    • Sources:  
      • You, when you interact with us, including without limitation as described above (for example,  using the Services, contacting us, promotions or activities) 
      • Other sources, including without limitation public databases, joint marketing partners, data  firms or other third parties  
    • Sharing: 
      • We may share this information with Affiliates, Service Providers, Business Partners or Other  Third Parties or as permitted by law as described below under Information Disclosure  
    • Retention Period: 
      • We will retain your Unique Personal Identifiers for the period necessary to fulfill the purposes  outlined herein unless a longer period is required or permitted by law, or required by legal  process, such as a pending claim or litigation requiring preservation of relevant records.  
  • Transaction, Relationship, Personal Preferences, Usage and Location Information  
    • Elements:  
      • Sample data elements include without limitation, purchase or usage history (for example, stay  or trip information and preferences, such as your preferred location/facilities, dates and  number of children included), member or other program status, communications preferences,  product or service preferences (such as any special needs or conditions that may impact your  stay), Services usage history, location information  
  • Legitimate Business Interests / Purposes: 
    • We may use this information to:  
    • Personalize your experience on the Services by presenting products and offers tailored  to you.
    • Complete and fulfill any purchases or requests for Services (for example, if a special  need, condition or other preference is mentioned that may impact the accommodation  arrangements for your stay, or if you have a preferred location/facilities or amenities  for your stay).
    • Configure your profile to reflect your communications preferences (for example,  preferring email over text messages or postal mail, or opting in or out to certain types  of messages).
    • If you have downloaded our Apps, to provide real-time information or offers to you  based on your transaction or stay information and your geolocation.
  • Sources: 
    • You, when you interact with us, including without limitation as described above (for example,  using the Services, contacting us, promotions or activities) using a variety of devices, such as  a mobile phone with location tracking enabled on the phone or an App 
    • Other sources, including without limitation public databases, joint marketing partners, data  firms or other third parties  
  • Sharing: 
    • We may share this information with Affiliates, Service Providers, Business Partners or Other  Third Parties or as permitted by law as described below under Information Disclosure  
  • Retention Period:
    • We will retain your Transaction, Relationship, Personal Preferences, Usage and Location  Information for the period necessary to fulfill the purposes outlined herein unless a longer  period is required or permitted by law, or required by legal process, such as a pending claim  or litigation requiring preservation of relevant records.  
  • User Generated Content or Social Media Account Information  
    • Elements: 
      • Sample data elements include without limitation, reviews, testimonials, posts or social media  account information such as profile data, posts or other information  
    • Legitimate Business Interests / Purposes: 
      • We may use this information to: 
      • Facilitate social sharing functionalities of your social media account(s) 
      • Allow you to send messages to a friend through the Services, where you are permitted  to provide us with their data  
      • Allow you to participate in sweepstakes, contests and similar promotions, and to  administer them  
      • Send you newsletters or marketing communications we believe may be of interest to  you, for our own products and services, and on behalf of our Affiliates or selected  third parties  
      • Allow you to provide a testimonial or story, or submit a review or comment 
      • Allow you to Like, Follow or otherwise connect with or post to one of our Social  Media Pages  Sources  
      • You, when you interact with us, including without limitation as described above (for example,  contacting us, promotions or activities)  
    • Other sources, including without limitation public databases, joint marketing partners, data  firms, social media platforms, from your social media connections, your social media account  if you choose to connect it to your Website account if applicable, or other third parties  
    • Sharing:
      • We may share this information with Affiliates, Service Providers, Business Partners or Other  Third Parties or as permitted by law as described below under Information Disclosure  
    • Retention Period: 
      • We will retain your User Generated Content or Social Media Account Information for the  period necessary to fulfill the purposes outlined herein unless a longer period is required or  permitted by law, or required by legal process, such as a pending claim or litigation requiring  preservation of relevant records. 
  • Cookies, Pixels or Beacons  
    • Elements: 
      • We may use cookies (small text files this site sends to your computer and stores on your hard  drive) to save your preferences. For example, a cookie may save a user’s login details, so that  they do not need to login every time. Cookies may be persistent or temporary. Persistent  cookies retain preferences for future sessions and stay valid until a set expiry date (unless  deleted earlier by the user). Temporary cookies expire at the end of the session, when the  browser is closed.  
      • If you enroll in marketing text messages, cookies may be used to personalize your experience  (e.g., send you personalized text messages such as shopping cart reminders). 
    • Google Analytics: We use Google Analytics to better understand how visitors use our site  and for interest based advertising associated with your Google Account and devices you use.  This cookie’s site usage information is transmitted to and stored by Google.  
    • Adobe Marketing Cloud Device Co-op: CTS participates in the Adobe Marketing Cloud  Device Co-op to better understand how you use our sites across devices, and to deliver  tailored promotions.  
    • Pixels, Beacons: We or third party ad servers may use invisible pixels or beacons to count  users visiting certain pages. This is collected, reported in the aggregate and may be used to  improve our marketing programs, and target advertisements at this Website and/or on others.  
  • Legitimate Business Interests / Purposes:  
    • We may use this information to: 
    • Simplify your Website use by saving your preferences to improve your next visit to  our Website 
    • In the U.S., to collect personal information you enter into the Website booking form  (even if you do not click to submit) to send you an email if the booking is not  completed  
    • Determine how the Website is used (statistical or marketing purposes) 
    • Facilitate tailored advertising or monitor patterns of buying specific goods or interest – for example, holidays or hobbies and run advertisements tailored to the user based  on online buying habits  
    • Facilitate interest based advertising associated with your Google Account and devices  you use  
    • Understand how you use our Services across the various devices you use and to  deliver tailored promotions  
  • Sources:  
    • You, when you interact with us, including without limitation as described above (for example,  using the Services)  
    • Other sources, including without limitation advertising or joint marketing partners, data firms  or other third parties  
  • Sharing: 
    • We may share this information with Affiliates if linked to our sites, Service Providers or  Other Third Parties or as permitted by law as described below under Information Disclosure. 
    • We do not control or have access to third party advertising partners’ cookies, but allow them  to be used to identify purchasing or interest patterns and run ads tailored to the user’s online  habits.  
  • Preferences: 
    • Please visit our Cookie Consent tool available in the footer of this website for more  information about cookies used on this site and for preferences information.   Privacy Preference Opt-Out Signals: We respond to opt-out preference signals that are supported  by some internet browsers.  
  • Do Not Track Signals: We do not currently respond to browser ‘do not  track’ signals. Third parties, including our service providers, may collect information about your  online activities over time and across websites, including when you visit our site. Internet Based  
  • Advertising: We may use third-party advertising companies to serve ads for goods and services that  may interest you when you access and use our Services or others’ services, based on information  about online activities across sites. These companies may use a unique cookie on your browser  (including using pixel tags) to collect data about your online use and to recognize you across devices.
  • Retention Period: 
    • We will retain information collected about you from Cookies, Pixels, or Beacons for the  period necessary to fulfill the purposes outlined herein unless a longer period is required or  permitted by law, or required by legal process, such as a pending claim or litigation requiring  preservation of relevant records. 
  • Sensitive Personal Information  
    • Elements: 
      • Sample data elements include without limitation, personal information that reveals your  Social Security or other state identification number, your account log-in, financial account,  debit card, or credit card in combination with any required security or access code, password,  or credentials allowing access to an account, your geolocation, your racial or ethnic origin,  and the contents of your mail, email, or text messages when you communicate with us.  
  • Legitimate Business Interests / Purposes: 
    • We may use this data to more precisely identify you where needed, such as for fraud  prevention or compliance verification; or as required by law, such as for tax or financial  processing or other purposes  
    • We may use this information, as allowable under applicable law, to provide or enhance our  Services; to prevent, detect, and investigate security incidents; to resist malicious, deceptive,  fraudulent or illegal actions directed at us; to ensure the physical safety of natural persons; for  short-term transient use; to perform services on behalf of the business such as, but not limited  to, providing customer service, verifying customer information, processing payments, or  providing other similar services on behalf of the business. 
  • Limit on the Use of Your Sensitive Personal Information: 
    • We do not use your Sensitive Personal Information to infer characteristics about  you, or for other purposes beyond what is allowable under applicable law.  
  • Sources:  
    • You, when you interact with us, including without limitation as described above (for example,  contacting us, promotions or activities)  
  • Other sources, including without limitation public databases, data firms or other third parties  
  • Sharing: 
    • We may share this information with Affiliates, Service Providers or as permitted by law as  described below under Information Disclosure.  
  • Retention Period: 
    • We will retain your Sensitive Personal Information for the period necessary to fulfill the  purposes outlined herein unless a longer period is required or permitted by law, or required by  legal process, such as a pending claim or litigation requiring preservation of relevant records.  
  • All Categories  Data from all categories above, subject to the limitations outlined for Sensitive Personal Information, may  also be used for our legitimate business interests / purposes concerning data analysis, audits, fraud monitoring  and prevention, internal quality assurance, developing new products, enhancing our Services, helping us  comply with legal requirements or process, enforcing compliance with our Terms of Use or any product,  service or program terms and conditions, helping protect our Services, determining the effectiveness of our  promotional campaigns and operating and expanding our business activities. We may share or disclose it to  respond to requests from public and government authorities globally; to protect our operations or those of any  of our Affiliates or other third parties; to protect our rights, privacy, safety or property, or that of our  Affiliates, you or other third parties or to allow us to pursue available remedies or limit damages we, our  Affiliates or other third parties may sustain.  
  • Automated Decision Making and Profiling  
    • We do not perform automated decision making or profiling with your Personal Information in furtherance of  decisions that produce legal or significant effects concerning you under applicable law.  
  • Non-Personal Information  
    • We and our third-party service providers may collect usage information when you visit and use the Services.  This may include browser type and/or settings, operating system, page(s) served, the time, request source,  preceding page view, and similar data. We may analyze this information and use it to help us determine how  our Services are used, such as how visitors arrive at the Services, what content is popular or most relevant and  what type of visitors are interested in certain content or ads.  We use non-personal information in a variety of  ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted  promotional activities and improve our services. We may use such data by itself in anonymized form or  aggregate it with information obtained from others. We may share such data with our affiliated companies  and third parties to achieve these objectives and others, but the aggregate or anonymized data does not  personally identify you. We may provide our analysis and certain non-personal information to third parties  (who may use it in turn to serve ads tailored to your interests), but this will not personally identify you.  If we subsequently associate your usage data or re-identify anonymized data with Personal Information you  provide in a way that allows us to identify you as an individual or as part of a household under applicable  law, we will treat the combined data as Personal Information.  
  • Information Disclosure. 
    • We may disclose your Personal Information as described below, where allowable  under applicable law. 
    • Affiliates: To any other entity that is, at the time you disclose your Personal Information, directly or  indirectly controlled by, or under common control with us (Affiliates) for the purposes described  herein, unless otherwise prohibited by law. Please see our current Annual Report for details about our  Affiliates as of its publication date. 
    • Service Providers: We may disclose your information to our service providers, who perform  services for us such as, without limitation: travel services, financial and/or tax services, vacation  insurance, website hosting, data analysis, payment or credit card processing, order fulfillment,  information technology and related infrastructure provision, customer service, email delivery, legal  advisers, accountants, auditing or other services. 
    • Business Partners: In accordance with your preferences, we may disclose your Personal Information  to business partners to provide you or market to you services of interest to you. For example, we may  share it with owners or operators of hotels and resorts, airlines, car rental services, retail stores, credit  agencies and other third parties to facilitate reservations, assist you in making arrangements or  requested purchases of products or services, or in connection with our loyalty program or one of our  partners’ programs (for example, to earn or redeem points). We may co-sponsor promotions,  sweepstakes, or events with a third party and share your data when you provide it to facilitate these  events. Further, we may share your data with third party providers of ancillary services on-site at  hotels or resorts to fulfill your service requests, such as spa, golf, concierge, and dining providers. If  you provide additional data to such third parties, it will be subject to their privacy practices. 
    • Third Parties: Subject to your marketing or other preferences (which may include consent), we may  license, sell, or otherwise share your Personal Information with selected third parties for  compensation for their own business purposes or our own business purposes. Such third parties may  include timeshare organizations formerly affiliated with us or third parties for the purposes of  advertising network services. Once shared with such entities, this Personal Information may become  subject to the third party’s privacy practices.  
    • User Generated Content: We may offer facilities for users to submit content such as reviews,  message boards or other content. Any information disclosed in these areas becomes public  information and you should always be careful when deciding to disclose your Personal Information.  We are not responsible for privacy practices of other users including website operators to whom you  provide information. 
    • Merger or Acquisition: We may disclose your Personal Information to a third party who acquires  any part of our business or the business of any of our Affiliates, whether such acquisition is by way of  merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets. 
    • Disclosure Permitted by Law: We may disclose your Personal Information to law enforcement  authorities, government or public agencies or officials, regulators, and/or any other person or entity  with appropriate legal authority or justification for receipt of your data, if required or permitted to do  so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or  safety, and/or that of our Affiliates, you or other third parties. 
  • Information Safeguards  
    • We have implemented reasonable and appropriate physical, technical and administrative steps to help protect  your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction.  Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information you  provide to us via the Services.  
  • Other Important Information 
    • Other Individuals: If you provide us with information about someone else, you must have their  permission to do so for the purposes detailed in this Privacy Notice. 
    • Website Links: The Services may link to sites we do not operate. We have no control over how they  collect your data or liability for their practices, policies and security measures. You should read  privacy notices on other sites before providing any data to them.  
    • Social Media Platforms or Sites: We are not responsible for the privacy policies and/or practices of  third parties such social media platform or site providers, RIM or any other app developer or  provider, operating system provider, wireless service provider or device manufacturer, and/or any  data you disclose to them.
    • Minors: We do not knowingly collect or Process Personal Information from individuals under 18  years of age, and no part of our Services is directed to individuals under 18. If we incidentally collect  or Process such data, you may contact us to request that we delete it. 
    • Data Transfers: We are a global company and may transfer your data to selected third parties  outside your country where information protection standards may differ (e.g., your information may  be stored on servers in other jurisdictions). We will use appropriate safeguards governing the transfer  and usage of your Personal Information, such as an adequacy decision by the European Commission,  Model Clauses or other applicable mechanism. If you would like further detail on the safeguards we  have in place please contact us. 
    • Retention Period: We will retain your Personal Information for the period necessary to fulfill the  purposes outlined herein unless a longer period is required or permitted by law, or required by legal  process, such as a pending claim or litigation requiring preservation of relevant records.  
  • Your Choices and Rights  
    • Marketing Preferences: You can opt-out from our marketing communications by using the  unsubscribe function in our emails; or contacting us as set forth under Contact Us below.  
    • Withdrawing Consent: You may withdraw any consent you provided to us to Process your Personal  Information at any time. 
    • Access / Right to Know: You may access Personal Information we Process about you. Any request  to access or obtain copies of your Personal Information must be made in writing by contacting us as  set forth below. We may, in certain jurisdictions, be entitled to charge a nominal fee to cover related  administration costs. We may also ask you to verify your identity and to provide further details  relating to your request.  
      • As allowable under applicable law, you have the right to request a copy of specific pieces  of personal information or categories of personal information we collected about you in the  prior 12 months and to receive it free of charge by email or other electronic portable and  usable format. You may also request information about how we have handled your personal  information in the prior 12 months, including the following, by category: personal  information collected; sources of personal information; purposes for collecting and selling or  sharing your personal information; third parties with whom we shared your personal  information for a business purpose and corresponding personal information categories shared;  categories of third parties with whom we sold or shared your personal information and  corresponding personal information categories sold. As allowable under applicable law, you  may make Right to Know requests up to twice every 12 months as set forth under Submitting  Requests below. 
    • Right to Opt-Out: In the past 12 months, unless you otherwise opted out, CTS may have sold or  shared your Contact Information. As allowable under applicable law, individuals may opt-out of our  sale or share of their Personal Information, and exercise this right as described by email:  citadelcomm@gmail.com  
    • Correction: We will take reasonable steps to ensure the accuracy of Personal Information we  maintain about you. You are responsible for submitting accurate and complete information to us, and  timely updating us if it changes. You may contact us to request that we correct any inaccurate or  incomplete data.  
    • Erasure / Deletion: You may contact us to request we delete your Personal Information. We will  assess your request and determine whether we may delete the information if no exemption under law  applies, or it is not otherwise subject to a longer legal requirement or as part of information required  to be preserved due to a pending claim or litigation.  
    • Processing Objection: You may contact us to object to any Processing of your Personal Information.  We will assess your request and determine whether we have any legal or other justification for  continued Processing.  
    • Data Portability / Transfers: You may request to receive your Personal Information in a format that  allows you to send it to another company or to direct us to transfer it directly to another company.  
    • Right to Non-Discrimination: Applicable law prohibits discrimination against individuals for  exercising their rights, such as by denying or providing a different level or quality of goods or  services, or charging different prices or imposing penalties on residents who exercise their privacy  rights, unless doing so is reasonably related to the value provided to the business by the residents’  data.  
    • Right to Appeal: Upon receipt of a denial of your individual privacy rights request, you may appeal  our decision by contacting us as set forth in Contact Us below.  
  • EU-U.S. Data Privacy Framework  
    • We comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S.  DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of  Commerce.  
  • Contact Us  
    • If you have a complaint or concern about how we Process your Personal Information, we will work to  address it. You may also direct your complaint/concern to your applicable data protection authority. If you  have any privacy-related questions or concerns, or would like to make any requests in relation to your  Personal Information, your Choices, Rights, or its Processing, please email citadelcomm@gmail.com, or by  calling 1-760-666-1122, or send a letter to:  Citadel Communications Group Corp PO BOX 2088 Indio Ca 92202  
  • Submitting Requests 
    • For request in relation to your Personal Information, please provide your email address, first and last name,  valid residential address, phone number and Citadel Rewards number (if applicable) that matches information  we currently have on file.  Where we are unable to verify your identity based upon this information alone, we  may require additional details. We will respond to verifiable requests received from individuals as required  by law.  
  • Authorized Agent 
    • To the extent you wish to designate an authorized agent to make any rights requests on your behalf, we  require a written and signed authorization letter from you that includes your first and last name, residential  address, email and phone number, as well as the full name, address information and relationship to you of the  agent you wish to authorize (for example, an attorney, family member or other party). Please send the agent  authorization letter to: Citadel Communications Group Corp. PO BOX 2088 Indio Ca 92202 We will review  all requests and may require additional details for verification purposes. Please note that we may honor  requests made by authorized agents on your behalf, but for fraud prevention purposes, we will only provide  responses directly to you, firstly to the email address you currently have on file or to your mailing address  currently on file should you not have an email address.  
  • California Privacy Rights under California’s Shine-the-Light Law  
    • Under California’s Shine the Light law (Cal. Civ. Code 1798.83), California residents who provide us certain  personal information are entitled to request and obtain from us, free of charge, information about the Personal  Information (if any) we have shared with third parties for their own direct marketing use. Such requests may  be made once per calendar year for information about any relevant third party sharing in the prior calendar  year.  To make such a request, please call 760-666-1122, send an email to citadelcomm@gmail.com or send a letter to: Citadel Communications Group Corp PO BOX 2088 Indio Ca 92202. The request should attest to  the fact that the requester is a California resident, and provide a current California address.  
  • Privacy Notice Changes  
    • We may change this Privacy Notice from time to time and the date of last revision is included at the  beginning of this notice.  
    • Should we need to change the purpose or the type or the way we Process information we previously collected  about you, we will only do so after we notify you and obtain your express consent to the extent required  under applicable law.   

Log in

CTS

PO BOX 2088 Indio Ca 92202

760-666-1122

Copyright © 2026 CTS - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept